Returns and Refunds Policy

We recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect during delivery from us or our Logistic partners, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact us at 03-2283 8322 our email us at info@chesterscollection.com

This Returns Policy only applies where you make a purchase online from our website.

What is the Return process?

1.1 We ensure that all products are high quality and we do check all orders before they are shipped. In the rare circumstances that your item(s) has a manufacturer defect or you have a warranty claim, please contact us or email us within 24 hours upon receiving your item(s). Chesters Collection may request for photos to support the assessment of your claim. If the warranty claim is accepted, we will arrange for the replacement or refund for the item(s).

1.2 Please take note of the following:

1.2.1 We will refund your order total, less our costs for shipping and handling each way for exchanges.

1.2.2 For items that shipped free, our costs shipping and handling each way costs will be deducted from your refund.

1.2.3 An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.

1.2.4 Returned items must be in new condition and in the original packaging.

1.2.5 Please do not assemble or modify a product before returning it or else we cannot refund your purchase.

1.2.6 If your order arrived damaged or defective, please contact us or email us immediately.

HOW DO I RETURN MY PURCHASE?

2.1 If your product arrived is not as what you seen OR order on our website, you can return it for up to 5 days after delivery. We charge NO RESTOCKING FEES, but shipping costs are non-refundable.

2.2 All return items must have original tags and packaging; and has not been installed, used, or modified. We stand by our products – if your order arrives damaged or defective or you’d like to order replacement parts, we can help right away.

2.3 If you wish to return an item, please contact us or email us and please indicate your order number in the message line.

A FEW EXCEPTIONS TO NOTE:

3.1 Non-returnable Items -We cannot accept returns on some items such as custom made, made to order, special order, or clearance/sale.

HOW LONG WOULD IT TAKE FOR MY RETURN AND REFUND TO BE PROCESSED?

4.1 We will immediately (within 2-7 working days) process the refund after receiving of the returned item(s). Refunds are typically issued through the same transaction method you used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. Credit card refunds usually reflect on your billing statement in the following billing cycle. Payments made by bank transfer credited back to the same bank to you by our 3rd Party Service Provider.

WHAT IF MY ORDER ARRIVES DAMAGED?

5.1 We package all of our products well so they arrive on your doorstep snug, safe, and secure. We make sure all our products are pack well before ship. If an item arrived with damaged or with parts missing, please notify us within 24 hours.

5.2 When you sign for the parcel, even if the package appears only slightly damaged, please write “Package Damaged.”

5.3 If you have already accepted the parcel and notice missing or damaged parts, please contact us right away and we will ship your replacement part(s) free of charge. We usually only allow 24 hours to lodge claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.

5.4 If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, please return the product to us. And we will refund for you, no shipping charge will be apply for your side.

5.6 If your product has a manufacturer’s defect, we can either replace the defective part, or, if necessary, the entire unit.

5.7 Buyer may request send back the damage item or defect part to us. We process the exchange or refund procedure after we receive the item or part.